GENERAL CONDITIONS OF SALE
In force on 01/09/2019
ARTICLE 1 – SCOPE
These General Conditions of Sale (so-called “Terms”) apply, without restriction or reservation to all sales concluded by the Seller from non-professional buyers (“Customers or Customer”), wishing to acquire the products offered for sale (“The Products”) by the Seller on the website www.serie881.fr
Products offered for sale on the site are the following:
Sale of decorative products, textiles and furniture for the home.
The main features of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the website www.serie881.fr, which the customer is obliged to read before ordering. The choice and the purchase of a Product are the sole responsibility of the Customer. Product offers are subject to availability, as specified at the time of placing the order.
These GTC are available at any time on the site www.serie881.fr and will prevail on any other document.
The Customer declares to have read the present GTS and to have accepted them by checking the box provided for this purpose before the
implementation of the online ordering procedure of the site www.serie881.fr.
Unless proven otherwise, the data recorded in Seller’s computer system constitutes the proof of the entire transactions with the Client.
The Seller’s contact details are as follows:
27, Tino Rossi Street
Registration number: 839966884
phone: 07 68 28 52 68
The Products presented on the site www.serie881.fr are offered for sale for the following territories: Europe and World.
In case of order to a country other than metropolitan France, the Customer is the importer of the Product concerned.
For all Products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the bill.
Customs duties or other local taxes or import duties or state taxes may be payable. They will be at the load and are the sole responsibility of the Customer.
ARTICLE 2 – PRICE
The Products are supplied at the rates in effect on the website www.serie881.fr, when the order is registered by the
The prices are expressed in Euros, HT and TTC.
The tariffs take into account possible reductions that would be granted by the Seller on the website www.serie881.fr
These rates are firm and non-revisable during their period of validity but the Seller reserves the right, except period of
validity, to modify the prices at any time.
Prices do not include processing, shipping, shipping and delivery charges, which are charged extra,
in the conditions indicated on the site and calculated before the placing of the order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is established by the Seller and delivered to the Customer upon delivery of the Products ordered.
ARTICLE 3 – ORDERS
It is up to the Customer to select on the site www.serie881.fr the Products that he wishes to order, according to the following modalities:
Any order placed on the Website requires the Customer to accept the Terms and Conditions without prior notice.
General Sales in their entirety. In case of disagreement with the terms and conditions of the General Conditions of Sale, the Customer must not use the website. SERIE 881 reserves the right to adapt or modify these Terms and Conditions of Sale
at any time and without notice, adaptations or modifications then being applicable to all orders after these adaptations or modifications. In case of modification, the General Conditions of Sale applicable to the Customer’s order are those that were online, and that the Customer has accepted on the day of placing the Order.
Product offers are valid as long as they are visible on the site, while stocks last.
The sale will be considered valid only after full payment of the price. It is the Customer’s responsibility to check the accuracy of the order and report any errors immediately.
Any order placed on the site www.serie881.fr constitutes the formation of a contract concluded at a distance between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute over the payment of a previous order.
The Customer will be able to follow the evolution of his order on the site.
ARTICLE 3 A – CUSTOMER AREA – ACCOUNT
In order to place an order, the Customer is invited to create an account (personal space).
To do this, he must register by completing the form that will be proposed to him at the time of his order and undertakes to provide sincere and accurate information about his marital status and contact information, including his email address.
The Customer is responsible for updating the information provided. He is told that he can modify them by logging into his account.
To access his personal space and order history, the Customer must identify himself using his username
and his password which will be communicated to him after his registration and which are strictly personal. As such, the Customer forbids any disclosure. Otherwise, he will remain solely responsible for the use that will be made of it.
The Customer may also request unsubscription by going to the dedicated page on his personal space or sending a
email to: firstname.lastname@example.org. This will be effective within a reasonable time.
In case of non-compliance with the general conditions of sale and / or use, the site www.serie881.fr will have the possibility of
suspend or even close the account of a customer after formal notice sent electronically and remained ineffective.
Any account deletion, whatever the reason, causes the outright deletion of any personal information of the Customer.
Any event due to a case of force majeure resulting in a malfunction of the site or server and subject
any interruption or modification in the event of maintenance, does not engage the responsibility of the Seller.
The creation of the account entails the acceptance of these general conditions of sale.
ARTICLE 4 – INFORMATION WE STORE – POLICY ON COOKIES
The basis for data processing:
The processing of the personal data of each user submitting a report via the form is carried out in compliance with the law and regulations in force, and does not affect the rights and freedoms of the person concerned. The data processing is based on the consent of the user referred to in art. paragraph 1 (a) and Article 9 (2), a GDPR. The user accepts the data processing by indicating them in the contact form. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing Directive 95 / 46 / EC (General Data Protection Regulation), the RODO.
The protection of your personal data is carried out in accordance with the requirements of generally applicable law, in particular:
When you browse our site, we collect the following information:
• Products seen: we will use this information to show you, for example, recently viewed products.
• Location, IP address and browser: We will use this data to estimate taxes and shipping costs.
• Shipping address: we will ask you to enter the address so that we can, for example, estimate the shipping costs before ordering and sending the order!
When you purchase from our store, we will ask you for information such as your name, payment and shipping addresses, your e-mail address, your telephone number, your payment details or your card number, as well as your optional contact details: username and password. We will use this information for the following purposes:
• Sending information about your account and your orders
• Respond to your requests, including returns and complaints
• Payment processing and fraud prevention
• Create an account in our store
• Compliance with legal obligations, for example calculation of taxes
• Improve the store’s offer
• Sending marketing information if you agree to receive it
If you create an account, we will retain your name, address, e-mail address and phone number that will be used in your next orders.
In general, information is stored as long as we need information for the purposes for which we collect and use it, and we are not legally required to retain it. For example, we store order information for 5 years for tax and accounting purposes. This includes your name, email address and addresses.
We will also record comments and opinions if you decide to write them.
ARTICLE 4A – Who has access
Our team members have access to the information you provide us. For example, administrators and store staff have access to:
• Order details such as items purchased, date of order, delivery address and
• Customer information, such as name, e-mail address, and billing and shipping information.
Our team has access to this information to process orders, returns and offer support.
ARTICLE 4B – What we share with others
We share information with third parties that help us process orders and provide services, such as Google Analytics, a business entity of Google, to obtain information and improve the functionality of our website or for marketing purposes. More information: Google Analytics
ARTICLE 4C – Payments processing
Payment card payments are processed by the Stripe platform. During the transaction, certain data will be provided to Stripe, including information needed to process or process payments, such as the order value and billing information.
We accept payments via PayPal. When processing payments, some of your data will be sent to PayPal , including information required to process or process payments, such as the order value and billing information.
ARTICLE 4D – Cookies
If you leave a comment on our site, you can choose to save your name, email address and website address in cookies so that when you write other comments, the above information is completely completed. These cookies expire after one year.
If you visit the login page, we will create a temporary cookie to check if your browser accepts cookies. This cookie does not contain any personal data and will be launched when you close your browser.
When you log in, we also create several cookies to save your login information and selected screen options. Login cookies expire after two days and screen options after one year.If you check the “Remember me” option, the connection will expire after two weeks. If you log out of your account, the cookies will be deleted.
If you edit or post an article, an additional cookie will be saved in your browser. This cookie does not contain any personal data, just point to the ID of the article you just modified. It expires after 1 day.
If you edit or post an article, an additional cookie will be saved in your browser. This cookie does not contain any personal data, just point to the ID of the article you just modified. It expires after 1 day.
Each cookie is composed of four parts:
1. Website name: The name of the domain or subdomain that defined the cookie;
2. cookie name: the cookie has a unique name on the page that defines it;
3. deadline: the validity of some cookies expires after the browser closes (called session cookies), the other cookies will be automatically deleted only after reaching the defined expiry date (so-called persistent),
4. Value: This is information contained in a cookie that the website uses to “remember” a previous visit.
In cookies, we store basic information about users (such as username) and the information needed to optimize and correctly display the content of pages. This information is used for:
1. recognition of users connecting to the site,
2. Record user visits, which allows you to collect data that helps make improvements to the content and navigation of the page.
Users of our website cease at any time to provide information to the website by removing cookies stored on their device by our website. To do this, change the settings of the web browser currently in use.
Users have the right to refuse to save and read cookies on their device (computer, phone). To do this, they must check the appropriate settings in the web browser options.
Communication between the user’s computer and the server hosting the website is encrypted during data collection. In addition, the databases are protected against third-party viewing by the provider of our host Home.pl, more information on home.pl regulations .
ARTICLE 5 – PAYMENT TERMS
The price is paid by way of secure payment, according to the following terms:
• payment by credit card
The price is payable by the Customer, in full on the day of the order.
The payment data is exchanged in encrypted mode thanks to the protocol defined by the authorized payment service provider for banking transactions carried out on the website www.serie881.fr
Payments made by the Customer will not be considered final until the Seller has actually collected the sums due.
The Seller will not be obliged to proceed with the delivery of the Products ordered by the Customer if it does not pay the price in full under the conditions indicated above.
ARTICLE 6 – DELIVERIES
The Products ordered by the Customer will be delivered in Metropolitan France or in the following areas: Europe, World.
Deliveries occur within thirty days at the address indicated by the Customer when ordering on the site.
Delivery consists of the transfer to the Customer of physical possession or control of the Product. Except in the special case or unavailability of one or more Products, the Products ordered will be delivered at one time.
The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the time specified above. However, these deadlines are given as an indication.
If the Products ordered have not been delivered within 7 days after the indicative date of delivery, for any reason other than force majeure or the fact of the Customer, the sale may be solved at the written request of the Customer in the conditions laid down in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or withholding.
In the event of particular request of the Customer regarding the conditions of packing or transport of the ordered products, duly accepted in writing by the Seller, the related costs will be the object of an additional specific invoicing, on estimate previously accepted in writing by the customer.
The Customer is required to check the condition of the delivered products. It has a period of 14 from the delivery to make claims by mail, mail, accompanied by all the relevant supporting documents (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed compliant and free from defects and no claim may be validly accepted by the Seller.
The Seller will refund or replace as soon as possible and at his expense, the delivered Products whose defects of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L 217-4 and following of Code of consumption and those provided for in these GTC.
The transfer of the risks of loss and deterioration relating thereto, will not be realized until the Customer takes physically possession of the Products. The Products therefore travel at the Seller’s risk, except when the Customer has chosen the carrier himself. As such, the risks are transferred at the time of delivery of the goods to the carrier.
ARTICLE 7 – TRANSFER OF PROPERTY
The transfer of ownership of the Seller’s Products to the Customer will only be realized after full payment of the price by the latter, regardless of the delivery date of said Products.
ARTICLE 8 – RIGHT OF WITHDRAWAL
According to the terms of Article L221-18 of the Consumer Code “The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a canvassing telephone or out establishment, without having to justify its decision or to bear other costs than those provided for in Articles L. 221-23 to L. 221-25.
The period mentioned in the first paragraph runs from the day
1 ° Of the conclusion of the contract, for service contracts and those mentioned in Article L. 221-4;
2 ° The receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded off premises, the consumer may exercise his right of withdrawal from the conclusion of the contract.
In the case of an order for several goods delivered separately or in the case of an order for a good consisting of
lots or multiple parts whose delivery is phased over a defined period, the period runs from the receipt of the last good or batch or the last piece.
For contracts providing for the regular delivery of goods during a defined period, the period runs from receipt of the first goods. “
The right of withdrawal can be exercised online, using the withdrawal form attached and also available on the website
or any other declaration, without ambiguity, expressing the will to retract and in particular by mail addressed to the Seller to the postal or email address indicated in ARTICLE 1 of the GTC.
Returns are to be made in their original condition and complete (packaging, accessories, instructions …) allowing their remarketing in new condition, accompanied by the invoice.
Damaged, soiled or incomplete products are not taken back.
The cost of return remains the responsibility of the Customer.
The exchange (subject to availability) or refund will be made within 14 days from the receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.
ARTICLE 9 – RESPONSIBILITY OF SELLER – GUARANTEES
Products supplied by the Seller benefit from:
• the legal guarantee of conformity, for the defective Products, damaged or damaged or not corresponding to the order,
• the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,
Provisions relating to legal warranties
Article L217-4 of the Consumer Code
“The seller is obliged to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it has been charged to it by the contract or has been carried out under its responsibility. “
Article L217-5 of the Consumer Code
“The property is in accordance with the contract:
1 ° If it is fit for the customary use of a similar good and, where applicable:
– if it corresponds to the description given by the seller and possesses the qualities that he has presented to the buyer in the form of
sample or model;
– it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, including advertising or labeling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, made known to the seller and that the latter has accepted. “
Article L217-12 of the Consumer Code
“The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. “
Article 1641 of the Civil Code.
“The seller is bound by the guarantee because of the hidden defects of the thing sold which renders it unfit for the use to which
the destiny, or which diminish so much this use, that the buyer would not have acquired it, or would have given a less price, if he had known them. “
Article 1648 paragraph 1 of the Civil Code
“The action resulting from the latent defects must be brought by the purchaser within two years from the discovery of the defect. “
Article L217-16 of the Consumer Code.
“When the buyer asks the seller, during the course of the commercial guarantee which has been granted to him during the acquisition or repair of a movable property, a restoration covered by the guarantee, any period of immobilization at least seven days is added to the duration of the warranty that remained to run. This period runs from the request for intervention of the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention. “
In order to assert his rights, the Customer must inform the Seller, in writing (mail or mail), of the non-conformity of the Products or the existence of hidden defects from their discovery.
The Seller will refund, replace or have repaired Products or parts under warranty deemed non-compliant or defective.
The shipping costs will be refunded on the basis of the invoiced rate and the return costs will be reimbursed upon presentation of receipts.
Refunds, replacements or repairs of Products found to be non-compliant or defective will be made as soon as possible and at the latest within 30 days of the Seller’s finding of lack of conformity or hidden defect. This refund can be made by bank transfer or check.
The Seller’s liability can not be incurred in the following cases:
• failure to comply with the legislation of the country in which the products are delivered, which it is the responsibility of the Customer to check,
• in case of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in case of normal wear of the Product, accident or force majeure.
• The photographs and graphics presented on the site are not contractual and can not engage the responsibility of the Seller.
The Seller’s warranty is, in any event, limited to the replacement or refund of non-compliant or defective Products.
ARTICLE 10 – PERSONAL DATA
The Customer is informed that the collection of his personal data is necessary for the sale of the Products and their
delivery / delivery, entrusted to the Seller. This personal data is collected only for the execution of the contract of sale.
10.1 Collection of personal data
The personal data that are collected on the site www.serie881.fr are as follows:
When creating the Client / User account:
Names, first names, postal address, telephone number and e-mail address.
As part of the payment of the Products offered on the site www.serie881.fr, this one records financial data relating to
bank account or credit card of the Client / User.
10.2 Recipients of personal data
The personal data are used by the Seller and his co-contractors for the performance of the contract and for
ensure the efficiency of the sales and delivery of the Products.
The category (s) of the co-contractor (s) is (are):
• Transport providers
10.3 Treatment manager
The data controller is the Seller, within the meaning of the Data Protection Act and from May 25, 2018 of the Regulation 2016/679 on the protection of personal data.
10.4 limitation of treatment
Unless the Customer expressly agrees, his personal data is not used for advertising or marketing purposes.
10.5 Data retention period
The Seller will store the collected data for a period of 5 years, covering the period of limitation of the applicable contractual liability.
10.6 Security and confidentiality
The Seller implements organizational, technical, software and physical measures related to
to protect personal data against tampering, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller can not guarantee the security of the transmission or storage of information on the Internet.
10.7 Implementation of the rights of Customers and users
In application of the regulations applicable to personal data, the Clients and users of the site
www.serie881.fr have the following rights:
• They can update or delete the data that concerns them in the following way: by connecting on the website and by contacting the service after sales by Email, mail or chat.
• They can delete their account by writing to the email address specified in article 10.3 “Processing Manager”
• They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 10.3 “Responsible for treatment”
• If the personal data held by the Seller are inaccurate, they may request the update of the information of the information by writing to the address indicated in article 9.3 “Person in charge of treatment”
• They may request the deletion of their personal data, in accordance with the applicable data protection laws, by writing to the address indicated in article 9.3 “Responsible for processing”
• They can also request the portability of data held by the Seller to another provider
• Finally, they may oppose the processing of their data by the Seller
These rights, provided that they do not preclude the purpose of the processing, may be exercised by sending a request by mail or e-mail to the Processing Manager whose details are given above.
The controller must provide a response within a maximum of one month.
In case of refusal to grant the request of the Customer, it must be motivated.
The Customer is informed that in case of refusal, he can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or seize a judicial authority.
The Customer may be asked to tick a box under which he agrees to receive informative and advertising emails from the Seller. He will always be able to withdraw his agreement at any time by contacting the Seller (contact details above) or by following the unsubscribe link.
ARTICLE 11 – INTELLECTUAL PROPERTY
The content of the site www.serie881.fr is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.
ARTICLE 12 – APPLICABLE LAW – LANGUAGE
These Terms and the resulting transactions are governed by and subject to French law.
These Terms are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in case of dispute.
ARTICLE 13 – DISPUTES
For any complaint thank you to contact the customer service at the postal address or mail of the Seller indicated in the ARTICLE 1 of the
these terms and conditions.
The Client is informed that he can in any case resort to a conventional mediation with the mediation bodies
sectoral or alternative dispute resolution (conciliation, for example) in the event of a dispute.
In this case, the designated mediator is
Dispute Service. Serie 881
27, rue tino Rossi 31100 TOULOUSE
The Client is also informed that he can also use the Online Dispute Resolution Platform (RLL)
All disputes to which the purchase and sale transactions concluded in application of the present GTCS and which would not have been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of right common.
This form must be completed and returned only if the Customer wishes to retract the order placed on
www.serie881.fr except exclusions or limits to the exercise of the right of retractation according to the General Conditions of Sale applicable.
To the attention of Glinka Paulina
27, Tino Rossi Street
I hereby notify the retraction of the contract for the property below:
– Order from (indicate date)
– Order number: ………………………………………………… ..
– Client name : …………………………………………………………………
– Address of the Customer: …………………………………………………………… ..
Signature of the Client (only in case of notification of this form on paper)